Mondial Assistance

Business Travel Assist provides companies - multi-nationals and nationals alike - with a comprehensive travel risk solution to ensure the safety of employees while they travel on business or work on projects abroad. 

To begin with, Business Travel Assist clients benefit from the comprehensive CORE product, which includes service assistance, technical assistance, travel assistance and medical assistance. In addition, clients can add any or all of the four OPTIONAL MODULES solutions outlined below to their business travel strategy, or subscribe to a module(s) without the Core product.

Service Assistance (without paying external costs)

• Assistance in the event of loss and replacement of travel documents and means of payment using a document depository 24-hour emergency key service
• Organisation of call re-routings in case of mobile phone loss
• Information on closest service provider for hardware repairs
• Information service for relatives, employers, etc.
• Purchasing services (flowers, presents for business partners, etc.)
• Arrangements for attorneys and interpreters
• Organisation of express shipments

Travel Assistance

• Information on entry requirements
• Country information
• 24-hour travel agency (when contracting party is unreachable)
• Reservation, booking, depositing of airline tickets
• Hotel and rental car reservations
• Airline ticket replacement service

Mobility Assistance

• Information on behavior in case of accident
• Assistance in case of automobile damage and making contact with automobile insurers
• Organisation of roadside assistance, towing, recovery, replacement part acquisition, etc.

Medical Assistance 

• Information on vaccination requirements and medical care in the destination area
• Consulting on preparation of traveler’s first aid kit
• Information on German-speaking or English-speaking physicians and hospitals with an adequate medical standard, as far as possible

Covers reimbursement for the costs of acutely necessary medical assistance abroad:

• Physician and hospital costs, as well as medications prescribed by a physician
• Patient repatriation already when medically sensible, including rescue flights if necessary
• Transfer costs in case of death, or optionally burial locally.  

The Mondial Assistance Business Travel Assist Service and Emergency Call Centre offers practical assistance worldwide in case of illness.

Reimburses the current value of your luggage (including technical equipment) in the event of robbery or theft, as well as damage or loss during transportation, up to €4000, less the agreed-upon deductible amount of € 50 per occurrence (€ 250 per occurrence for computer equipment, jewelry and valuables).

Provides reimbursement in case of use of the booked services differently than planned for an insured reason

• The cancellation costs for airline and train tickets owed under contract
• In case of delayed commencement of travel, the additional costs of the outbound trip
• In case of curtailment of travel, the additional return costs 

Each up to a maximum of € 2,500. If a trip is canceled due to outpatient medical treatment or pregnancy, a deductible of 20% applies (min. € 25 per person).