Helping anytime, anywhere. Really.

You’d like to trek the polar ice cap? Drive cross country? Study abroad or simply fix that leaky tap? Whatever your dreams or daily concerns, wherever you are or wherever you’re going, you can relax because we’ve got you covered. For everything. 24/7.

About Avian Flu

Without realising it, and thanks to your banking card or home or automobile insurance policy, you perhaps already benefit from some of our numerous assistance services. Available 24 hours a day around the globe, all our products are designed to make your lives simpler, more comfortable and more financially secure. Below are a few examples of what we offer to assist you in handling the minor and major events of every day life.

Travel Insurance tailor-made to client demand

Travel Insurance tailor-made to client demand

Tailor-made travel insurance packages which include medical assistance and repatriation, cancellation and a help desk available 24/7, in case of a catastrophe while traveling abroad. Some of our Business Units also propose personalised, flexible travel insurance policies online, which you, as a consumer, can directly access through the Internet. To learn more about which online offers are available to you in your particular country, click here to access the list of websites of our companies worldwide.

A wide range of assistance services

A wide range of assistance services

On site roadside assistance, emergency and breakdown repair, telematics services, and property assistance of all kinds for domestic catastrophes such as floods, fires or electrical damage, home surveillance, protection and maintenance.


Medical and Domestic Health assistance services

Medical and Domestic Health assistance services

Tele-assistance services for the elderly, in-home temporary child care, telemedicine services and health management schemes for illness prevention and personal well-being, including nutrition, diet and the home environment.  These services are typically included in health insurance policies. 


Person-related assistance services

Person-related assistance services

Our person-related assistance package aims to help you through the different key stages of your professional life, from finding a first job as a young graduate right up to preparing for retirement. In addition, our services include after-school home study assistance, support in finding employment after a job loss, reinsertion into the work force following a long absence due to illness or expatriation, evaluating one’s career path and redesigning one’s professional objectives and direction.


Customer and Support Services:

Customer and Support Services:

Concierge services available through your banking card or credit card for everthing from booking hotel, theatre or restaurant reservations locally or abroad, to perfecting travel plans. Round the clock information call centres or help desks for public inquiries regarding new laws, legislation or other public matters.  


Want to know more?

Whatever your individual need, wherever you are, we are on hand to offer concrete, real-time, quality support and assistance. Customers that are in good hands have real peace in mind.

If you would like to learn more about how we operate in partnership with our corporate clients, click here.

To learn more about which travel insurance, assistance and customer service offers are available to you in your country, click here to access the list of websites of our entities worldwide.